Refund Policy

Overview

EvoSoft Global Pvt. Ltd. (“we,” “our,” or “us”) provides software consultancy, digital transformation, and related IT services to clients worldwide. As our work involves customized software development, consulting, and digital solutions tailored to each client’s requirements, all payments made for our services are considered final. We operate under a strict no-refund policy once work has commenced or services have been delivered in any form. By engaging our services or submitting payment, you agree to the terms of this Refund Policy in full.

Non-Refundable Services

Due to the nature of our services, refunds are not possible for consultancy, design, development, subscription, or implementation work that has already started. Once we begin planning, analysis, architecture design, development, or any form of consultancy, the service is deemed to have been consumed. Likewise, subscription-based access or ongoing maintenance services are non-refundable once access has been granted or work has begun. All payments made for project milestones, retainers, or recurring services are non-refundable unless otherwise agreed upon in writing.

Exceptional Circumstances

While refunds are generally not offered, EvoSoft Global Pvt. Ltd. may consider a partial refund, credit, or service adjustment in exceptional circumstances. Such exceptions may include proven duplicate payments, incorrect billing, or failure to deliver services as outlined in a mutually signed agreement. Any potential refund or adjustment will be determined solely at our discretion after a thorough review of the situation. We reserve the right to approve or deny refund requests based on the evidence provided and the nature of the engagement.

Requesting a Refund or Adjustment

Clients who wish to request a refund or billing correction must submit a formal written request via email to info@evosoft.in. The request should include the client’s name, project details, payment reference, date of payment, and a clear explanation of the reason for the request. Supporting documentation may be requested to verify the claim. Once the request is received, our finance or legal team will review it and respond within fifteen (15) business days. If the claim is deemed valid, we may issue a credit note or partial refund through the original payment method.

Cancellations and Terminations

If a client chooses to cancel a project or terminate an agreement after work has commenced, EvoSoft Global Pvt. Ltd. will not issue any refund for services already rendered or resources allocated. Any work completed up to the date of cancellation will remain billable, and pending invoices must be settled as per the contract terms. In cases where the company terminates an agreement due to client breach or non-compliance, no refunds or credits will be provided under any circumstances.

Limitations and Discretion

EvoSoft Global Pvt. Ltd. reserves the right to make the final decision regarding any refund, credit, or adjustment request. Refunds, if approved, will only apply to the specific payment or service in question and will not affect other ongoing or completed projects. The company’s liability in such matters is limited strictly to the amount received for the disputed service.

Policy Updates

We may revise or update this Refund Policy from time to time to reflect changes in our business practices or legal requirements. The updated version will be posted on our official website with a revised “Last Updated” date. Clients are encouraged to review this policy periodically to stay informed about any changes.

Contact Information

For any questions or concerns regarding this Refund Policy, please contact us at:

EvoSoft Global Pvt. Ltd.
C/o Manmath Kumar Kar, Raigarh Road, Umerkote, Nabarangpur, Odisha, India
Email: info@evosoft.in
Phone: +91 8093144133